beyond by BLACK DECKER 20V MAX* Cordless Leaf Blower – Leaf Blower Kit – Axial, Battery and Charger Included – Lawn Tools (Model Number: BCBL700D1AEV)

tldr: Problem saved by great customer service 5/5 would buy againLeaf blower works fine and does what a leaf blower ought to do. That’s not the exciting part.The exciting part is that the B D Model Number: BCBL700D1AEV sold in a generic factory-fresh box by “beyond by BLACK DECKER”/”CPO Outlets” arrived in great condition but with a defective battery. All the packing was 100% intact and fine but the boxed-inside-the-shipping-box 20V battery had zero charge on it. When connected to the charger it showed only a red flashing light – meaning error. Since I had other B D batteries and chargers I could verify that the blower and its charger both worked fine – it was the battery that was dead.Contacting the Amazon website handed me off to the seller, CPO Outlets, who wrote in eMail that they “might” get B D to replace battery or refund blower. I feared I was in for a customer service battle. I opted for a replacement battery and CPO Outlets said I “might” get it in 12 to 14 business days (which would have spanned the Christmas holidays)Imagine my pleased surprise when I went outside this morning (a Sunday and less than 3 business days) and found a USPS box from B D containing a replacement battery. After a few hours’ charge, I tried that battery on the blower and it works great!So here’s the tl:dr again: Leaf blower got sold to me for a great price and arrived in great condition but with a defective battery. Seller CPO Outlets and BLACK DECKER replaced that battery quickly and without a hassle.Defective things happen every once in a while, but that would be a 1 star experience. Great service by Seller CPO Outlets and BLACK DECKER made it back into a 5 star experience.Oh yeah, the leaf blower works good, too!